Bring online and offline together and achieve the best metrics with SignatureResponse.
Our team uses state-of-the-art technology to bond online and offline together, offering your customers the convenience of automated scheduling and online interfaces while handling more complex situations and building relationships with your customers in our call center. We provide you with lead attribution for better clarity on your ROI, and our real-time analytics tool ensures that you’re in the know on your lead performance.
Here at SignatureResponse, we realize that social media and text are the technology mechanisms that your users really want to use to connect with you. We integrate Facebook messages, chat and text messages into a single interface, using technology to make it easier than ever for our representatives to connect with your customers where they want to be.
We use hands-off automated technology to allow customers to schedule directly into a calendar system without the need to even speak to a representative. Your guests can quickly view your availability in real time and self-book their own appointments. This easy, user-friendly interface offers even more convenience for your customers. We also interact with our clients’ technology so that our call center can book appointments directly into calendar appointment slots.
BONDING ONLINE AND OFFLINE TECHNOLOGIES
From Facebook to chat to text, our omni-channel communication interface enables us to bond online with offline. These channels allow us to connect with more of your customers upfront before building relationships with them through our call center. Your customers gain information and knowledge online, then build relationships with our representatives and, in turn, your company through our call center.
CLARITY ON ROI
Get a better understanding of where value is currently located in your company. With our analytics, you will be able to gain a better understanding of where you need to leverage your resources to achieve the highest possible ROI. We realize the importance of ROI, so we provide attribution for your leads, asking guests how they heard about your company, so that you can better allocate your advertising resources.
REAL-TIME ANALYTICS TOOL
Our real-time analytics tool will allow you to log into our interface and see exactly how your leads are performing at the moment, in terms of reach, book, attend and conversion rates. In addition to providing this tool in our client interface, we will send you periodic reporting on a regular basis to ensure that you’re in the know when it comes to your lead performance.